Halifax bank was accused of constantly harassing a customer for a debt accumulated from an overdraft.

This customer was often reduced to tears by the unprofessional way that staff hounded her for payment with continual letters and phone calls. Although Halifax agreed to waive the £775 overdraft fee, a mix-up in communication lead to the company sending her constant threats and demands which became a nightmare and caused her a tremendous amount of stress and anxiety.

As a result, the customer sought the services of a solicitor who demanded that all correspondence relating to the case should go through him. However, this request was ignored and the bank continued its deluge of disrespectful requests for payment of the debt, thus unduly harassing an innocent victim. Her solicitor served an injunction on the bank demanding payment for costs and damages to their client.

Halifax has now settled the matter out of court but would only take notice when matters reached a legal stage.

This is a typical example of the way that communication can break down within a company and a customer is left with companies using ‘bully boy’ tactics to retrieve payments. If anyone is hounding you for outstanding debt, seek debt advice immediately as threats and demands can push even the most strongest of people to the limits.